Question 1

HOW TO DOWNLOAD THE APP?

Accepted Answer

Download the STAMPEDE app from any of these options:  iOS | https://bit.ly/StampedeOnAppStore Android | https://bit.ly/StampedeOnGooglePlay Huawei |https://bit.ly/StampedeOnAppGallery

Question 2

DIDN’T RECEIVE ANY VERIFICATION EMAIL REGARDING MY REGISTRATION

Accepted Answer

The verification email could be in the participant’s spam or junk folder.

Question 3

HOW TO JOIN AN EVENT?

Accepted Answer

Open the Stampede: Races App, select an Event Card in the Upcoming Events and tap 'Join Event', then follow the set of instructions after that.

Question 4

WHY IS MY REGISTRATION STILL PENDING?

Accepted Answer

Ask the participant of the mode of payment. If they answered that they paid via credit/debit card, report to the STMPD team by submitting their STMPD username to check the payment status. If they answered OTC or over-the-counter, it could take 48 hours before the payment is reflected in the app. If after 48 hours and the payment still did not reflect, please inform the STMPD team by submitting participant’s STMPD username.

Question 5

PAYMENTS

Accepted Answer

For credit cards, debit cards, and GCash transactions, it should reflect immediately. For over-the-counter and online banking transactions, it might take until 48 hours before it will reflect in the Stampede: Races app.

Question 6

FAILED TRANSACTIONS VIA CARD

Accepted Answer

Report to the STMPD team by submitting the participant’s username. While STMPD is checking this failed transaction, the Organizer can inform the participants that banks are strict when processing transactions, he/she might need to call the bank to whitelist Stampede for payment.

Question 7

FAILED TRANSACTIONS VIA OVER-THE-COUNTER

Accepted Answer

For participants who chose over-the-counter transactions, an instruction will be sent on both via the app and email. Both contain the same message. Emails usually go either to the participant’s spam/promotions folder. If no instruction was received via the app and/or email, the participant can cancel and register again to get the instruction. The instruction should be complete with the Reference ID, Amount, and Expiry Date. For over-the-counter transactions, it might take until 48 hours before it will reflect in the Stampede: Races app. If after 48 hours and the payment still did not reflect, please inform the STMPD team by submitting participant’s STMPD username.

Question 8

CAN I CHANGE MY RACE CATEGORY?

Accepted Answer

Yes, they can change their categories. The organizer will email this request addressed to the STMPD team including the necessary details such as STMPD username of the participant, current category, and new category. The transfer fee will be PHP 50.00 or USD 1.00 per participant. STMPD will offset the Transfer Fee of each participant on the next payout. If the current payout amount from the app is not sufficient to cover for such fees, STMPD will bill the Organizer separately.

Question 9

CAN I CHANGE MY RACE EVENT?

Accepted Answer

Yes, we will refund your payment with convenience fee deducted then you can join the race event you want after the refund.

Question 10

HOW TO SUBMIT VIRTUAL ENTRIES?

Accepted Answer

There are two ways to submit virtual entries: 1. Using the Sync Strava method (watch how: https://youtu.be/Em6-nO8uLlY) 2. Using the screenshot method (watch how: https://youtu.be/kSConSLyzR8 )

Question 11

WHAT TRACKER APPS ARE NEEDED FOR MY VIRTUAL ENTRIES?

Accepted Answer

Any app that accurately tracks time and distance within the race period is allowed, as long as participants can take a screenshot of their activity afterwards and submit it as an entry. The easiest method is to Sync with Strava. Stampede: Races integrated this feature recently so the participant’s entry is automatically validated by Strava -- and Organizers wouldn't have to manually approve an entry.

Question 12

CAN’T OPEN MY PHOTO GALLERY TO SUBMIT MY SCREENSHOTS

Accepted Answer

The participant has to manually check if he/she allowed the Stampede: Races App to access the photos and videos via phone settings.

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